Frequently asked questions

Call straight away for anything that feels unsafe or leaves you without power: a fuse box that keeps tripping, a burning smell, scorched or hot sockets, sparking, exposed wiring, or water reaching electrics. If in doubt, it is safer to call and describe what is happening than to wait.

Unplug recently used appliances and reset the tripped switch once. If it trips again, leave it off and call Rony. Repeated tripping usually points to a faulty appliance or a wiring fault that needs proper diagnosis rather than repeated resetting.

Yes. First check whether neighbouring properties are also affected, which can indicate a wider network outage handled by your distributor. If it is only your property, Rony can attend to trace and resolve the fault.

Yes, Rony takes emergency calls 24 hours a day for genuine electrical emergencies. Call 07908 141597 and describe the problem so it can be prioritised correctly.

In most cases, yes. The first priority on an emergency callout is to isolate the danger and make the installation safe. Any further repair or replacement can then be quoted and arranged, with the work explained clearly first.

Yes. Rony works with homeowners, landlords, letting agents and commercial clients, including EICRs, remedial work and ongoing electrical maintenance.

Describe what is happening, when it started, whether you still have any power, your property type and your postcode. Photographs of the fuse board or affected area help. This lets Rony arrive prepared.

Rony covers London and the surrounding areas. *Confirmed coverage areas are listed on the Areas Covered page; call to check your postcode if you are unsure.